We want you to be fully happy with your product(s). If for any reason you're dissatisfied with your product(s), we will exchange them or give you a full refund provided you return them in accordance with our 30 day return policy.  If 30 days have gone since your purchase, unfortunately we can't offer you a refund or exchange.
   
                   
   
Returns
  
 Only regular priced items may be refunded, unfortunately sale items cannot be refunded. To be eligible for return, your item must be unused and in the same condition that you received it with the original tags attached. When trying on lingerie or nightwear, please do not use unnecessary force and ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or mark. We will be unable to accept the return of any item(s) where these instructions have not been followed. Due to hygiene reasons, we are unable to accept returns of the following items, unless faulty or damaged, if you have opened the packaging which they are supplied
 
Thongs and briefs
All products from our Sexual Pleasure & Wellness Collection
  
Please complete the returns note enclosed in your parcel. Re-wrap your items and package securely. Take your parcel into your local Post Office within 30 days of receipt and keep the proof of postage. Please note that shipping fees that were paid during an order are non-refundable. 
  
If you no longer have the returns form, enclose a note with your order, with your name, address, contact telephone number, email address, and your reasons for return and details of your refund or replacement.
 
Please return goods to;
Ellen Terrie Ltd
Unit 5 Measham Lodge Business Park
Gallows Lane
Derbyshire
DE12 7HA
 
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
   
                   
     
Returns Period
Please fill out the form enclosed with your order and send it back with your returned goods within 30 days of receipt.
   
                   
  
Refunds
Once your return is received and inspected, if approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. A confirmation email will be sent once your refund has been processed. 
Please note that shipping fees that were paid during an order are non-refundable. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  
                   
 
Exchanges
We only replace items if they are faulty or damaged.  If you need to exchange it for the same item, send us an email at customercare@ellenterrie.com and send your item to:
Ellen Terrie Ltd
Unit 5 Measham Lodge Business Park
Gallows Lane
Derbyshire
DE12 7HA.
                   
 
Ellen Terrie have made every effort to display the products and colours as accurately as possible on our website. We take care to ensure that all details, prices and product descriptions are correct at the time of being entered on our website. All goods are subject to availability. If an item is out of stock before your order has been processed, we will notify you as soon as possible.