The first thing you need to do is email us at firstname.lastname@example.org with your order number and the products you wish to return within 30 days of receiving your order.
To be eligible for return, your item must be unused and in the same condition that you received it with the original tags attached. When trying on lingerie, please do not use unnecessary force and ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or mark. We will not accept any briefs that have been tried on without wearing something underneath. We will be unable to accept the return of any item(s) where these instructions have not been followed. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to send it back to you and not issue a refund.
Please note that we are unable to accept returns of the following items, unless faulty or damaged, if you have opened the packaging which they are supplied:
Sexual Pleasure & Wellness products